Effective date: 11 August 2025
1. Applicability
This policy applies to paid services, subscriptions, or specific fee-based programs offered directly by us.
If a third-party processor or vendor handled your payment, their refund policy may also apply.
2. Eligibility
– Refunds are considered in cases of duplicate payments, billing errors, or where we have materially failed to deliver a contracted service.
– For non-refundable items or fees (e.g., donation-like contributions, voluntary registrations specified as non-refundable), refunds will not be issued.
3. Requesting a Refund
– To request a refund, email spectraalw@gmail.com with your name, transaction reference, date, and reason.
– We may require supporting documents to review claims.
4. Processing Time
– Once a refund is approved, we will process the refund within 14 business days.
– Actual time to reflect in your account depends on your bank or payment provider and may take additional days.
5. Method
Refunds will be issued via the original payment method where feasible. If original method is unavailable, we will arrange an alternate mutually agreed method.
6. Partial Refunds
We may issue partial refunds when services have been partially used or where administrative costs apply.
7. Disputes
If you disagree with a decision, escalate by emailing spectraalw@gmail.com with “Refund Appeal” in the subject. We will respond within 7 business days.
8. Contact
Email: spectraalw@gmail.com
Phone: 9414857385